Online booking of stays and payment options

You can choose between:

On the main website danske-hoteller.dk: Payment at the hotel
On individual hotel websites - choose between: Payment at the hotel or online payment immediately upon booking

When an online booking is made at www.danske-hoteller.dk or on one of Danske Hoteller A/S' hotel websites and the following applies when choosing payment at the hotel at check-in or check-out: Your/guest's payment information (card number, expiration date, etc.) is registered and the transaction is approved by you/guest and the booking is completed, but the amount is not debited. Payment is only made at check-in or check-out at the hotel by normal settlement (cash, with bonus kroner or credit card) at the reception. The transaction approved during online booking is never debited in that case.

However, when using a debit card, the amount is reserved on your/the guest's account for approx. 30 days. It is not a provision made by Danske Hoteller A/S, but a condition set by NETS/payment provider.

When booking online and choice of immediate payment online of www.danske-hoteller.dk or on one of Danske Hoteller A/S' hotel websites applies... Your/guest's payment information (card number, expiration date, etc.) is registered and the transaction is approved by you/guest and the booking is completed, and the amount is deducted from your account immediately. In the event of subsequent cancellation of the reservation before the arrival date, cf. applicable cancellation rules listed below, the amount will be refunded via the same transaction after prior agreement with the hotel.

Payment methods in connection with online booking

When booking online, it is possible to pay with Mobilepay, Dankort, Visa, Mastercard and Maestro. 

Prices

Prices quoted are incl. VAT.

Reservations are made for typos and obviously incorrect prices. Danske Hoteller A/S reserves the right to cancel a booking if the price is obviously incorrect and the customer should reasonably have realized this.

When sending an invoice by mail or via EAN, an invoice fee of DKK 75, -

Please note that Danske Hotell and its subsidiaries do not have a fixed price list for accommodation and stays. Therefore, prices can change in both positive and negative directions without notice. The price agreed or stated when booking the trip is therefore valid.

Cancellation

Here you can read our current rules for cancellation of rooms and package stays booked via danske-hoteller.dk or one of our 27 hotel websites. 

Cancellation: 

Regular accommodation: This reservation is valid until 6:00 p.m. on the day of arrival. Please notify the hotel of any later arrivals. If this is not the case, the hotel may dispose of the room without compensation to the guest. Cancellations can be made freely up to 2 days before arrival, by written notification to the hotel, and will then be invoiced according to confirmation. 

Trade fair confirmation: Cancellation is free up to 30 days before arrival by written notification to the hotel, then invoiced according to confirmation.

Accommodation (incl. food): Cancellation of the entire event can be made freely up to 30 days before arrival by written notification to the hotel, then invoiced according to confirmation.

Reduction: Reduction in number of participants up to 50%, can be made freely up to 21 days before arrival by written notification to the hotel, then invoiced according to confirmation. Reduction in number of participants, up to 25%, can be made freely up to 14 days before arrival by written notification to the hotel, then invoiced according to confirmation.

Terms of payment

Payment for the stay is payable in full on departure, unless prepayment is made by online booking. See more at www.danske-hoteller.dk for information about our general conditions and force majeure. 

Force majeure
If the stay is prevented due to force majeure (natural disasters, strike, war actions, riots and the like), Danske Hotels A / S is not liable for interrupted or unfulfilled stays.

Consent
When booking the stay, you consent to receive a text message and an email with a link to practical information about your stay, as well as the possibility that you can book additional benefits that you can avail before, during or after your stay.